Why does the reward bar show the wrong amount?

By default the bar counts the cart subtotal before discounts, not what the shopper pays. It also skips free gifts, order addons and excluded products. So it won't always match the total on screen.

Common causes

• A discount is on the cart. By default, codes, bundle discounts and automatic discounts don't lower the progress. The editor says so: "Reward thresholds use the cart subtotal before discounts." To count what shoppers pay, tick Count cart total after discounts, under Unlock by. You find it in Shopify admin: open Apps → Section Store → Cart Drawer, click Edit on your cart, and open Reward bar under Body. Free shipping and order discount tiers still count before discounts at checkout.
• Some lines don't count. Free gifts never count. Order addons count only with Include in reward threshold on. Excluded products never count.
• The shopper pays in another currency. Your threshold converts at Shopify's rate and isn't rounded. $50 can show as €46.37. Set a per-market amount for a round number.
• Unlock by is on Item quantity. The bar counts items, not money.
• The message uses the wrong variable. {{cart_total}} is the cart total. The amount left is {{remaining_amount}}.
• You have several tiers. The remaining amount points to the next locked tier, not the last one.

Check what the bar counts

1. In Shopify admin, open Apps → Section Store → Cart Drawer.
2. Click Edit on your cart.
3. Under Body, open Reward bar.
4. Check Unlock by and each tier's Min price.
5. Check Exclude products from being counted.
6. Open the Preview card on the Settings tab and set Preview market to see the bar in another market.

Related

• Unlock cart rewards by spend or by item quantity
• Set per-market thresholds on the cart reward bar
• Exclude products from the cart reward bar count
• Change the reward bar messages

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