Why did my cart empty by itself?

Check the Timer block first. With After timer ends set to Remove all items from cart, the drawer empties the shopper's cart when the time runs out.

Fix it

1. In Shopify admin, open Apps → Section Store → Cart Drawer.
2. Click Edit on your cart.
3. Under Body, open the Timer card.
4. Set After timer ends to Hide the timer, Repeat the timer or Show message.
5. Click Save.

Other things that look like an empty cart

• A free gift disappeared. The cart dropped below the threshold, so the drawer removed the gift.
• An addon disappeared. We remove order addons when the cart has no other products.
• A note or a code disappeared. We clear them when the cart empties.

If the timer isn't on and carts empty by themselves, open the chat bubble in the Section Store app or email [email protected].

Related

• Add a timer to the cart drawer
• Change the empty cart drawer

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