My store is frozen or paused. What happens to Plus?

When Shopify freezes a store, it also freezes the Plus subscription. Plus stops once your billing date passes. It comes back by itself when Shopify reactivates your store. You don't need to subscribe again.

What happens

1. Shopify freezes your store, for example over an unpaid bill. Plus is frozen with it. A paused store follows these steps if Shopify freezes Plus too.
2. Your billing date passes. We see that the subscription is frozen.
3. Plus turns off. Blocks, bundles and the cart drawer stop showing. Checkout gives no bundle discount or cart reward.
4. We keep all your settings. Nothing is deleted.

Get Plus back

1. Fix the store in Shopify. If it's a payment problem, open Settings → Billing in Shopify admin and pay what's due.
2. Wait for Shopify to reactivate the store.
3. We check frozen subscriptions by ourselves and turn Plus back on.

We check about every 12 hours at first. After a week we check once a day. After a month we check once a week. So a store that stayed frozen for a long time can wait a few days.

Good to know

• We can't unfreeze a store. Only Shopify can. Contact Shopify if your store stays frozen.
• Your price stays. A frozen subscription isn't cancelled, so you keep your plan when it returns.
• You may see the Subscribe button while frozen. You don't need to click it. If you start a new subscription instead, it uses today's price.

If it doesn't work

Your store is active again and Plus hasn't come back after a week. Open the chat bubble in the app or email [email protected].

Related

• What happens when Plus ends?
• Invoices, billing and canceling
• I subscribed but Plus isn't active

Also searched as: store frozen, frozen store, store paused, paused store, plus stopped, plus turned off, unpaid shopify bill, plus frozen, frozen subscription, store reactivated, pause and build plan, blocks gone store frozen, shopify froze my store, subscribe button while frozen