What do the banners in the cart editor mean?

Seeing We couldn't update your cart on Shopify? Read the problem line in the banner, fix what it names, then click Try again. Shoppers may see an older cart or miss rewards until this works.

When a Plus store opens its live cart, we check two things: that your storefront has your latest settings, and that the Section Store Cart discount is active. We repair most problems by ourselves. You see a banner only when we turned a discount back on, or when Shopify refused or didn't answer.

We restored your cart's discount on Shopify

The discount was off or missing, and we turned it back on. Your live cart needs it for rewards. To keep it off, turn off the cart or its Reward bar.

Cart is set up on Shopify

Your Try again worked. Shopify has your saved settings. There is nothing to do.

We couldn't update your cart on Shopify

Shoppers may see an older cart or miss rewards until this works. The banner lists the problem:

• "Your storefront doesn't have your latest saved settings."
• "The Shopify discount for cart rewards is missing."
• "The Shopify discount for cart rewards is inactive."
• "Shopify allows 25 active automatic discounts and your store has them all. Deactivate one in Shopify, then try again."

Fix it:

1. Read the problem line in the banner. It may be your settings, not the discount.
2. If it names the discount limit, deactivate an automatic discount in Shopify first.
3. Click Try again in the banner.
4. Wait for Cart is set up on Shopify.

We couldn't check your cart on Shopify

Shopify didn't answer. Click Check again.

Other notices

• Check the rewards before you switch this cart on: you started from a template. Click Check rewards.
• Unlock Cart Drawer: your store has no Plus. The cart stays off until you start it.
• Cart Drawer isn't enabled in your live theme: the embed is off. Click Save anyway or Save as inactive.

Still stuck?

If "We couldn't update your cart on Shopify" stays after Try again and you aren't at the discount limit, open the chat bubble in the Section Store app or email [email protected].

Related

• Shopify's automatic discount limit and your cart
• What is the Section Store Cart discount?
• Why don't my changes show on the storefront?

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