Why does my product still show the old page?
You assigned the AI page but customers see the old one. Check the theme the page was built on and the product's template.
The usual cause: the page was built on a theme that isn't live. Your live theme doesn't have that template, so the product shows its default page. Check the theme first, then the product's template.
Check these, in order
- Is the page on your live theme? Open the page from Recent pages. If you see "Built in" a theme "which isn’t live", publish that theme, or build the page again on your live theme.
- Did you change themes after the build? Pages stay in the theme they were built on. Build again on the new theme.
- Does the product use the template? In Shopify, open the product and check Theme template. Someone may have changed it since.
- Did the assignment finish? If the window shows "stopped", click Try again.
- Is it the right product? Assigning one product doesn't change the others. Use Change products to add more.
- Do you have Plus? Without it the template still loads, but its Plus sections and conversion blocks don't show.
Still the old page?
Open the chat bubble in the Section Store app or email [email protected]. Tell us the product link and the theme's name.
Related
- Why can't customers see my AI page?
- Assign an AI page to a product
- Build a page on a theme that isn't live
- Why did my AI sections disappear from my store?
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