Why can't I publish my AI page?

The most common cause: the page's theme isn't your live theme. Publishing waits for the theme that holds the page's template. Find your message below.

Messages and fixes

• "Publish" your theme "first. The page goes live with that theme." or "Publish" your theme "first. This page uses its template." The page is on a theme that isn't live. Publish that theme in Shopify, then click Publish page. Or build the page again on your live theme.
• "This page’s theme is gone. Build the page again." The theme was deleted.
• "This page’s template is gone. Build the page again." The template was deleted from the theme.
• "We couldn’t check your theme. Try again." Shopify didn't answer. Try again.
• "We need access to your pages. Try again and allow it." Click Open in Shopify and publish the page there. Your next Build a page run asks for that access again.
• "We couldn’t update your page. Try again." Try again. If it fails twice, click Open in Shopify and publish it there.
• "This page was deleted in Shopify. Build it again to get it back." The row shows Deleted.

Still stuck?

Open the chat bubble in the Section Store app or email [email protected].

Related

• Publish my AI page
• Build a page on a theme that isn't live
• Why does my AI page show a 404?

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