Video carousel block empty or not playing
The block needs videos uploaded to Shopify. See why it's empty on your store, or why videos don't play or have no sound.
The Video carousel block needs videos uploaded to Shopify. With none picked, your live store shows nothing, even if the theme editor shows sample videos.
Fix it by symptom
To reach these settings, open Online Store → Themes in Shopify admin. Click Customize on your theme, open your product template and select the Video carousel block.
- Empty on my store: pick videos in Video #1 to Video #5, then click Save. The videos in the theme editor were samples.
- My YouTube or TikTok link won't work: the block takes Shopify-hosted videos only. Upload the video file in the video picker.
- Thumbnails don't move: set Autoplay to Yes.
- No sound on the thumbnails: autoplaying thumbnails are always muted. With Modal on Side or Full modal, a tap opens the video with sound. With None, a tap on a paused video plays it with sound.
- A tap doesn't open the video: Modal is None. The tap plays or pauses in place.
- No play button: set Position under Play button to Center or Bottom. It starts at None.
- No arrows: you have no more videos than Videos per row, or Slider isn't Arrows.
- I need more than five videos: add a second Video carousel block.
Related
Also searched as: video carousel not showing, videos not playing, video block empty, youtube video block, tiktok link, no sound video, autoplay not working, video not loading
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