Upsell or Addons block not showing

Both blocks remove themselves when they have no products to show. Check the Products setting first.

Check these in order

1. Products picked. In Online Store → Themes → Customize, open your product template, then select the block. Next to Products, click Select and pick at least one product.
2. Metafield filled. If Products is connected to a metafield, open the product in Shopify admin and fill in that metafield. An empty metafield hides the block on that product.
3. Products published. Pick products that are active and available on your online store.
4. Saved. Click Save in the theme editor.
5. Right template. Open the product in Shopify admin and check Theme template. It must be the template that holds the block.
6. Plus active. Subscribe to unlock on the Conversion Blocks page means Plus has ended.

These are blocks, not sections

Addons Position, Form Class and the Custom Liquid code <div id="ss-addons"></div> belong to our catalog add-on sections. The Addons and Upsell blocks have none of them. Drag the block into place in the theme editor.

The Addons block shows, but add-ons don't reach the cart

Add-ons go in the cart only when the shopper selects them and clicks your theme's Add to cart button. Buy it now skips them.

The block finds your product form by itself. It takes the first form on the page that posts to your cart and holds an Add to cart submit button. No setting points it at another form.

If that fails on your theme:

1. Follow Addons block not adding to cart to rule out the common causes.
2. Use the Upsell block instead. Its Add button adds the product straight to the cart, with no product form.
3. Open the chat bubble in the Section Store app or email [email protected]. Send your theme name and a product URL, and we'll check your theme.

If it doesn't work

The block still doesn't show? Open the chat bubble in the Section Store app or email [email protected]. Send your theme name and a product URL.

Related

• Conversion Block not showing on my live store
• Add the Upsell block to your product page
• Add the Addons block to your product page
• Create dynamic upsell blocks for every product page

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