Why does my theme's cart still open, or open too?

Only your theme's cart opens? Then our drawer isn't running. The cart's switch is off, or the Cart drawer app embed is off in your live theme.

Both carts open? Our drawer switches off your theme's cart only while both open settings are on. Turn on Open drawer when products are added and Open drawer when cart icons are clicked. Then turn off any other cart app under App embeds and click Save.

Only your theme's cart opens

1. In Shopify admin, open Apps → Section Store → Cart Drawer.
2. Check that your cart reads Active. If it reads Draft, turn on its switch.
3. Read the badge in the Quick Setup Guide card. It should read Live on your store.
4. If it reads Not enabled in theme, click Enable cart drawer in theme and pick your live theme. Click Save in the theme editor.

If an AI assistant built the cart, open the link it gave you and click Save in the theme editor. You also need Plus. Shopify hides the embed without it.

Both carts open

1. In Shopify admin, open Apps → Section Store → Cart Drawer.
2. Click Edit on your cart.
3. Under General, open Settings.
4. Tick Open drawer when products are added.
5. Tick Open drawer when cart icons are clicked.
6. Click Save.
7. Add a product in a private window. One cart opens.

If both are on

Another cart app is on. Turn it off:

1. In Shopify admin, open Online Store → Themes.
2. Click Customize on your live theme.
3. Open App embeds.
4. Turn off the other app's cart embed.
5. Click Save.
6. Add a product in a private window. One cart opens.

Your theme uses its own cart code. Our general rule covers common theme drawers and "added to cart" popups. We have extra handling for Horizon, Prestige, Flux, Concept, Symmetry and Turbo. A custom or heavily edited theme may need a small fix.

What the drawer does

With both settings on, it:

• Closes common theme drawers and popups and stops them opening.
• Closes a quick-add or quick-view window after a successful add.
• Closes any other cart-like layer that opens next to ours around an add.
• Keeps your theme's cart count in step.

Still stuck?

We can add a small fix for your theme. Open the chat bubble in the Section Store app or email [email protected]. Send your theme's name, the page and a screen recording.

Related

• Choose when the cart drawer opens
• Can I use another cart app with the cart drawer?
• Does the cart drawer work with my theme?

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