My AI assistant stopped working with Section Store

If your assistant says it isn't connected or needs to sign in, the connection ended. Connect it again. If it's connected but a tool fails, the error tells you what to do.

It lost the connection

First, check the list. In Shopify admin, open Apps → Section Store and click Manage next to Build with AI. No Manage link means nothing is connected. Click ChatGPT on that line to open the page. If the assistant isn't under Connected assistants, one of these happened:

• Someone clicked Disconnect.
• The assistant went 60 days without use.
• Section Store was uninstalled from the store.

To fix it, reconnect from your assistant. Remove the connector and add it again if it won't offer a sign-in. Your bundles and carts aren't affected.

It's connected but gets errors

• "too_many_requests": the assistant made more than 120 calls in a minute. Wait a minute.
• "Another preview is rendering. Try again in a few seconds.": wait a few seconds.
• "Previews are paused for a moment. Try again in a minute.": wait a minute.
• "This store has rendered 60 previews this hour. Try again later.": wait for the next hour. Changes still work without a picture.
• "The preview couldn't be rendered": try once more.
• "Shopify didn't accept the change. Try again in a minute.": wait and ask again.
• "confirm_token doesn't match this change": the preview is out of date, or 15 minutes passed. Ask for a new preview.
• "No bundle with id…" or "No cart with id…": the item was deleted, or the assistant has the wrong id. Ask it to list them again.
• "Section Store needs the merchant's permission": accept the request in the app.

It doesn't use Section Store

• Name it in your request: "Use Section Store to list my carts."
• If your assistant lets you switch connectors per chat, check that this one is on.
• Start a new chat.

A tool is missing

We don't push tool updates to assistants. Your assistant may keep an old list of tools. Start a new chat, or reconnect the connector.

It skipped part of what you asked

We skip settings that stay in the app, and the assistant hears why. Examples: custom images are uploaded in the app and pick shipping methods in the app. Finish those in the editor.

It says it changed something, but nothing changed

A live change goes in two steps, and the first saves nothing. Ask: "Is that saved?" If it only showed a preview, tell it to go ahead.

Still stuck?

Open the chat bubble in the Section Store app or email [email protected]. Include your myshopify address, the assistant you use and the exact error. Your assistant can quote it for you.

Related

• My AI assistant won't connect to Section Store
• My AI assistant says Section Store needs permission
• AI assistant limits in Section Store
• Disconnect an AI assistant
• AI assistants guide

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