Why can't customers see my AI page?

A built page isn't live until you take the last step. Check its status under Recent pages. Not live yet means that step is still open.

The last step for each page

• Product page: click Assign template on the row, then assign it in the window. Customers see the page only on products that use the template.
• Home page: click Use as home page on the row and again in the window, then Replace home page.
• Any page: click Publish page on the row and again in the window.
• Imported product: click Assign template on the row to open its window, then Publish product.

It says Live, but customers still can't see it

1. Theme. A page on an unpublished theme stays hidden until you publish that theme.
2. Plus. If Plus ended, the AI sections and blocks stay hidden until Plus is back.
3. Template. The product's Theme template may have changed in Shopify.
4. Menu. A published page isn't in your menu until you click Add to main menu. Customers can only reach it by its link.

Related

• Why does my product still show the old page?
• Why does my AI page show a 404?
• Assign an AI page to a product
• Publish my AI page
• Use my AI page as the home page
• Publish an imported product
• Why did my AI sections disappear from my store?

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