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Why did my AliExpress or CJdropshipping import fail?

Fixes for each import error in AI Pages. A failed import gives its credit back, and a retry keeps your draft.

Updated November 4, 2026

A failed import gives its credit back. If the draft was created, Retry in Recent pages keeps the draft, its prices and its stock setting. Find your message below.

  • The Generate button stays grey, or you see "Paste a full AliExpress or CJdropshipping product link ending in .html." Short share links and store links don't work. Open the product in your browser and copy the full product link.
  • "We couldn't read this product. Try again or choose another link." The supplier's page didn't load. Try again, or use another link.
  • "We couldn’t preview this product. Try again." Click Preview prices again.
  • "This product has missing prices or unsupported variants. Choose another link." The product has no prices or no photos, more than 250 variants, more than 3 options, or broken option names.

Access

  • "Allow access to products and files to import this product." Approve Shopify's request. Click Generate again.
  • "An active subscription is required". Imports need Plus.

Prices

  • "Check the markup and selling prices. Use positive prices and the currency’s decimal places. .99 rounding needs a two-decimal currency." Fix the number, or turn off Round up to .99.
  • "Your price preview expired. Preview prices again." Click Preview prices.
  • "Choose at least one available variant." Click Restore variants.

The build

  • "We couldn't prepare the photos and description. Try again." Click Retry.
  • "We couldn't read the product photos. Try another link." The supplier's photos didn't load.
  • "We couldn't add the product to Shopify. Try again." Click Retry.
  • "Shopify couldn't prepare the product photos. Check the draft product, then retry the page." Open the draft in Shopify, then click Retry.
  • "We built the page but couldn't assign it to the product. Retry the build." Click Retry.
  • "We couldn't import this product. Try again." Click Retry.
  • "The imported product no longer exists. Start a new import." The draft was deleted.
  • "This product handle belongs to another product. Start a new import." Start again with the same link.

After a successful import

"We couldn't finish the featured photo. Review the product photos in Shopify." Your product and page are fine. Only the AI photo is missing.

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