Why are products missing from the Mix & Match picker?
Sold out, unpublished or out-of-list products don't show in the picker. How to fix an empty row or a Product unavailable row.
A row that says Product unavailable means no product in that item's list can be sold. Add products that are in stock. The picker only lists products shoppers can buy. Sold out products don't show. Products must also be in the item's list and available on your online store.
Why a product doesn't show
- Sold out. Products with no variant in stock don't show. With chosen variants, at least one chosen variant must be in stock.
- Not on the online store. The product isn't active, or isn't available on your Online Store sales channel or the shopper's market.
- Not in the list. It isn't in the item's Selected products or Selected collection.
- Over the limit. Selected products holds up to 20 products. An AI item shows up to its Recommendation limit.
The count on an empty slot, such as "12 products available" or "Save 10% on any of 12 products", can include sold out products with Selected products.
A row says Product unavailable
No product in the item's list can be sold right now. What Add to cart does depends on the row:
- Require customers to choose a product is off: only the current product goes in, at full price.
- That switch is on, or the row uses All store products: Add to cart does nothing, and shoppers see no message.
To fix the row:
- In Shopify admin, open Apps → Section Store → Bundles.
- Open the bundle.
- Under Offers, open the Mix & Match offer and the item.
- Check Products from. Add products that are in stock.
- Click Save.
AI recommendations are empty
Shopify supplies these. Complementary products falls back to related products if it finds none. If both are empty, set them in the Shopify Search & Discovery app, or switch the item to Selected products.
Search doesn't find a product
In a list, the search box matches product titles. With All store products, it uses Shopify's product search. Check the spelling, then check the product against the list above.
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