Countdown Timer Ends or Starts Wrong Time

Symptoms

• Timer shows 00:00:00 earlier than expected
• Timer is off by several hours
• Timer is off by exactly 1 hour
• Time displayed doesn't match your settings

Troubleshooting Steps

1. Understand UTC timezone
   • SS countdown timers use UTC time (Coordinated Universal Time)
   • You must convert your local time to UTC before entering it
2. Convert your desired end time to UTC
   • Example: You want the timer to end at 5:00 PM New York time
   • New York is UTC-5 (or UTC-4 during daylight saving)
   • 5:00 PM + 5 hours = 10:00 PM UTC → Enter Hour: 22, Minute: 00
3. Double-check all date fields
   • Verify Year, Month, and Day are correct
   • Month format may vary by section (some use "01" for January, others use "1"
4. Check for Evergreen/Daily Reset option
   • Some countdown sections have a recurring timer feature
   • If enabled, the timer resets daily at the specified time
5. Save and refresh the page

Common UTC Offsets

Tip: Use timeanddate.com/worldclock/converter to convert times.

Why Is My Timer Off by 1 Hour?

Daylight saving time changes can shift your UTC offset. Check the current offset for your location, not what it was last month.

Still not working?

Email [email protected] with:

• Your timezone (city/country)
• The exact end time you want (include date)
• Screenshot of your timer settings

Related articles

• [Conversion Block] How To Add Countdown Timer

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