# Why was I charged after I cancelled Plus?

> The usual reasons a Section Store charge shows up after you cancel, and how to check what it is on your Shopify bill.

Most often the charge is for time before you cancelled. Shopify collects app charges on your next bill, so a charge can show up days after you cancelled. Once Plus is cancelled, Shopify doesn't start a new billing cycle. To see the charge, open **Settings** → **Billing** → **Past bills** in Shopify admin.

## Check the charge first

1. In Shopify admin, open **Settings** → **Billing**.
2. Under **Past bills**, click the bill.
3. Under **Details**, open **App**. You see the Section Store amount.
4. Click **Section Store** to see its charges.

## Common reasons

- **The bill covers a period before you cancelled.** Shopify bills after the fact, on your next bill or at your billing threshold.
- **The trial had already ended.** Cancelling on day 15 doesn't undo the first charge.
- **Plus is still active.** Open **Manage Subscription**. If the status reads **Subscribed**, cancel again. You need to reach the last step and click **Cancel Plus**.
- **You subscribed again after you cancelled.** That started a new subscription. Billing started when you approved, with no credit for the days you had already paid for.
- **It's a one-time charge.** Sections and AI credit packs aren't part of Plus. Cancelling doesn't affect them.
- **It's another store.** Each store has its own subscription. Check the store name on the bill.

## Can I get the money back?

Cancelling doesn't refund the rest of a paid period. If a charge looks wrong, open the chat bubble in the app or email help@section.store with the bill number.

## Related

- [Unsubscribe or cancel Section Store Plus](https://section-store.orka.help/a/73-conversion-block-unsubscribe-or-cancel)
- [Find your Section Store invoice for your accountant or taxes](https://section-store.orka.help/a/where-to-find-section-store-invoices)
- [Invoices, billing and canceling](https://section-store.orka.help/a/103-invoices-billing-and-canceling-plain-guide)

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