# Why don't shoppers see what my AI assistant built?

> A bundle or cart built by an assistant shows only when it is on, your store has Plus and the theme's app embed is on.

The most common reason is that the item is still off. New bundles and carts start off. The next is the app embed, which only you can turn on in the theme editor.

Ask your assistant: "Do my bundles and cart drawer show on my live theme?" It can check the status and the theme for you.

## Check these in order

1. **The item is off.** Ask: "Switch on [name]."
2. **Your store isn't on Plus.** Bundles and carts only show with an active Plus plan or trial.
3. **The app embed is off.** The assistant gives you a link. Open it and click **Save** in the theme editor. For bundles, a **Bundle** block in the product template also counts.
4. **The bundle is outside its dates.** The assistant can read the start and end dates and change them.
5. **The bundle doesn't apply to that product.** Ask: "Which products does this bundle show on?"
6. **Another bundle shows there.** Shoppers see one bundle per product.
7. **You switched on a different cart.** One cart is live at a time. Ask: "Which cart is live?"

## Bundles and the app embed

The link opens the theme editor with the **Bundles** app embed switched on. Click **Save**. The bundle then shows right above Add to cart.

## The cart and the app embed

The link opens the theme editor with the **Cart drawer** app embed switched on. Click **Save**. Until then, shoppers keep the theme's own cart.

With a cart switched on and the embed off, rewards can still apply at checkout.

## Plus ended?

When Plus ends, the widget and drawer stop showing, and checkout gives no bundle discount or cart reward. The Shopify discounts stay listed as active and keep a slot in Shopify's limit. Subscribing again brings back whatever is still switched on. A draft bundle stays a draft until you switch it on.

## It's on, but it looks old

Check that the assistant saved the change. A live change goes in two steps, and the first saves nothing. Ask: "Is that saved?" If it only showed a preview, tell it to go ahead.

## Related

- [Switch a bundle or cart on or off with an AI assistant](https://section-store.orka.help/a/switch-a-bundle-or-cart-on-or-off-with-an-ai-assistant)
- [My AI assistant says it needs Plus](https://section-store.orka.help/a/my-ai-assistant-says-it-needs-plus)
- [Change a live bundle or cart with ChatGPT, Claude or another AI assistant](https://section-store.orka.help/a/change-a-live-bundle-or-cart-with-an-ai-assistant)
- [Bundles guide](https://section-store.orka.help/a/support-guide-bundles)
- [Cart drawer guide](https://section-store.orka.help/a/support-guide-cart-drawer)

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