# We couldn't find Section Store on that store

> You see this when you connect an AI assistant. Paste your admin URL or myshopify address, and check Section Store is installed on that store.

You see this message on the sign-in page when you connect an AI assistant. What you typed under **Your store** didn't match a store with Section Store installed. Paste your admin URL or myshopify address, and check Section Store is installed on that store.

The full message reads: "We couldn't find Section Store on that store. Check the address, or install Section Store first."

It shows only on the AI assistant sign-in page. It has nothing to do with buying sections.

## Fix it

1. In Shopify admin, check you're in the store you want to connect.
2. Open **Apps** → **Section Store**. If the app opens, it's installed on that store. Opening it also reconnects the app if our access has stopped.
3. Copy the address from your browser bar. It looks like `admin.shopify.com/store/your-store`.
4. Go back to the sign-in page and paste it into **Your store**.
5. Click **Continue**. You then approve the connection in Shopify admin.

If the sign-in has expired, start again from your assistant. A sign-in lasts 15 minutes.

## What causes it

- **The address has a typo.** **Your store** takes your myshopify address, admin URL or store domain.
- **It's the wrong store.** **Your store** fills in the last store you used in this browser. Check it before you click **Continue**.
- **Section Store isn't on that store.** Install it there, then start again from your assistant.
- **Your own domain didn't work.** We read your store's address from your storefront. If we can't, you see this message. Paste your admin URL or myshopify address instead.
- **Our access to the store stopped.** The app shows as installed, but Shopify no longer lets us in. Open **Apps** → **Section Store** on that store, then start again from your assistant.

## If it doesn't work

Open the chat bubble in the Section Store app or email help@section.store. Include your myshopify address, the assistant you use and the exact message.

## Related

- [My AI assistant won't connect to Section Store](https://section-store.orka.help/a/my-ai-assistant-wont-connect-to-section-store)
- [Connect an AI assistant to another store](https://section-store.orka.help/a/connect-an-ai-assistant-to-another-store)
- [Connect an AI assistant to manage bundles and your cart drawer](https://section-store.orka.help/a/140-connect-an-ai-assistant-to-manage-your-bundles)
- [AI assistants guide](https://section-store.orka.help/a/support-guide-ai-assistants)

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