# Change a live bundle or cart with ChatGPT, Claude or another AI assistant

> A change to a live bundle or cart goes in two steps. The first saves nothing. After your yes, the assistant confirms and shoppers see it.

A change to a bundle or cart that is on goes in two steps. The first step saves nothing. The assistant shows you a picture and a list of changes. When you say yes, it confirms, and shoppers see the change at once.

## How it goes

1. Ask for the change. For example: "Change the badge on my second deal to Best seller." Or for a cart: "Raise free shipping to $75."
2. We save nothing. The assistant gets a picture of the item with the change applied, plus the list of changes.
3. The assistant shows you both. A line reads like `options[2222].badge.text: "Hot" → "Best seller"`. The list shows up to 40 lines, then says how many more there are.
4. Read the list. Say yes, or ask for something else.
5. The assistant confirms within 15 minutes. We save that exact change. Shoppers see it at once.

## When you don't see a picture

The change can go ahead without one. The assistant still gets the list of changes, and a reason, like **No picture: another preview is rendering.**

Don't rely on a preview link here. A preview link shows the saved bundle or cart, not the change waiting for your yes. Read the list of changes line by line before you say yes. For rewards, check each amount too.

## What takes two steps

- Changing a bundle that is on.
- Changing the live cart.
- Deleting a bundle that is on.
- Starting or ending an A/B test.

## What happens at once

These have no second step:

- Changing a bundle or cart that is off.
- Switching a bundle or cart on or off.
- Deleting a bundle or cart that is off.
- Undoing a change.

Assistants are told to ask you before they switch a cart on, delete a bundle or cart, or undo a change. If a change wasn't what you wanted, ask the assistant to undo it. Undo works for 30 days.

## Changing rewards

Reward tiers change what checkout charges. Check the amounts before you agree. After the save, the assistant gets a summary of each reward, its amount and whether checkout applies it now. It's told to pass that on to you.

## Good to know

- **The yes happens in your chat.** Your assistant does the asking, and it's told to wait for your yes. Our check makes sure it saves only what it previewed.
- **Check the status line.** On a store without Plus, a save switches the item off. The list shows this before you agree.
- **Trying something big?** Ask for a copy first, or run an A/B test.

## If it doesn't work

- **"confirm_token doesn't match this change":** the item or the change differs from the preview, or 15 minutes passed. Ask the assistant to preview again.
- **"This bundle is in an A/B test that is running, so it can't change":** end the test first. Don't change it by hand while the test runs, because that can muddy your results.
- **Someone edited the item in the app after the preview:** the confirmation fails. Ask for a new preview.
- **The change wasn't what you wanted:** ask the assistant to undo it.

## Related

- [Undo a change an AI assistant made](https://section-store.orka.help/a/undo-a-change-an-ai-assistant-made)
- [Switch a bundle or cart on or off with an AI assistant](https://section-store.orka.help/a/switch-a-bundle-or-cart-on-or-off-with-an-ai-assistant)
- [Run an A/B test with an AI assistant](https://section-store.orka.help/a/run-an-ab-test-with-an-ai-assistant)
- [Is it safe to connect an AI assistant to my store?](https://section-store.orka.help/a/is-it-safe-to-connect-an-ai-assistant)

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