# How to contact support

> Reach Section Store support through the chat bubble in the app or by email, and what to include so we can help fast.

Open the chat bubble in the Section Store app, or email help@section.store. Every store can use both, with or without Plus. We usually reply in under an hour.

## Chat in the app

1. In Shopify admin, open **Apps** → **Section Store**.
2. Click the chat bubble in the bottom right corner. In the cart drawer editor, it sits in the bottom left corner.
3. Type your question.

The chat already knows your store, so you don't need to tell us your store URL or plan.

You can also click **Get support** on **Home**, under **Learn and get help**. If the chat can't load, that button opens our contact form.

## Email

Write to **help@section.store**.

## What to include

- Your store URL, if you email us
- The block, bundle, cart or section name, for example Sticky add to cart or Comparison Table #6
- The page where we can see the problem
- A screenshot if something looks wrong

With those we can usually fix the issue in one reply.

## Other ways we can help

- **We need to look inside your store.** See [Extend our collaborator access to your store](https://section-store.orka.help/a/110-extending-our-access-to-your-store).
- **You want a new feature or section.** See [Feature requests: suggest an idea or vote](https://section-store.orka.help/a/22-feature-requests).
- **You have a billing question.** See [Invoices, billing and canceling](https://section-store.orka.help/a/103-invoices-billing-and-canceling-plain-guide).

## If it doesn't work

- **You can't see the bubble.** Reload the app. A browser extension may be blocking it. Email us instead.

## Related

- [Where is everything in the Section Store app?](https://section-store.orka.help/a/find-your-way-around-section-store)
- [The Home page and its guides](https://section-store.orka.help/a/the-home-page-and-its-guides)

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